TRANSFER INFORMATION: The published prices are for regular service (shared service), please note that airport arrival and departure transfers and excursions must wait for the arrival and departure time of the airport.

carrier at the indicated place and at the established time, such information will be given at the final destination. If this is not fulfilled, the carrier is not obliged to wait and will continue with its route. In case of not complying with the established schedules and not accessing the services, it is not the responsibility of the driver; nor is it subject to claims or reimbursement to the company providing the service, no refund will be made or recognized for the use of third party services, outside the contracted service and that have not been authorized by us. In case of requesting services in private, please consult the supplements. Tips are not included in any service, when requiring porter service or any additional service tips are mandatory.

HOTEL INFORMATION: In most hotels that offer TRIPLE and QUADRUPLE accommodation the room consists of 01 or 02 double beds, which will be assigned according to availability, always ask for the maximum number of people allowed for each type of room required. Adjoining or communicating rooms (next to each other) are never guaranteed, these are subject to availability at the time of check-in. Hotel check-in times may vary according to the season and hotel occupancy, generally Check-in: 15:00hrs / 16:00hrs and Check-out: 11:00hrs. Likewise the hotels request a minimum number of nights to stay, it will depend on the season to request the information.

INFORMATION AIR BLOCKS, PRE CHECKS and SPECIAL REQUESTS: Air itineraries subject to variation according to the airline's disposition, which may be given before or after being issued. Seats are assigned by the airline according to availability, due to the season there is no guarantee that they can be assigned by families. For high season and in cases that do not have assigned seats, we ask you to inform your customers that they must be present 4:00 hours before at the airport. By airline policy in case of overbooking, they do not guarantee the assigned seats, the only way to guarantee is by doing a pre-check. It is important that special requests such as wheelchairs, handicap rooms, honeymoon courtesies, anniversaries, birthdays, adjoining or communicating rooms, etc. must be informed at the time of requesting reservations.

ASSIST CARD INFORMATION: The assistance card included in the packages applies only for passengers under 70 years of age, in case of passengers over 70 years of age, please consult the supplement to be paid. This service will NOT be reimbursed or exchanged for money or any additional service in case it is not used by the passenger.

Any incident at the hotel or transportation is important to be registered at the destination, then the passenger upon return must inform the agency to proceed with the respective inquiries. We are intermediaries between local and international suppliers and the user, and are responsible only for the organization of the tours purchased. The user cannot be held responsible for causes beyond our control. We are not responsible for any damage or delay derived from circumstances beyond our control (whether fortuitous causes, force majeure and any loss, damage, accident or any other irregularity caused to the user by a third party or the recklessness of the affected user). Any claim of the user with respect to the services must be registered directly with the supplier at destination. In the case of the airline, the user must register the claim directly with them. As intermediaries, we will manage the processing of the claim until the supplier's response, exhausting the reconsideration if necessary.

• Services contracted directly by the passenger at destination are not the responsibility of Trotamundos Reps. Those services contracted by the passenger on his own and that for different reasons do not coincide with the schedules established in the services of Trotamundos Reps, will be the absolute responsibility of the passenger.
• The contracted service is regular (shared with other passengers) or private as indicated on the voucher.
• The conditions and/or regulations of the tour and transfer services will be coordinated directly at destination between the passenger and the operator of the service.
• Trotamundos Reps, will not recognize the right of refund for the use of services to third parties outside the contracted service.
• Any additional service not detailed in this document will be assumed directly by the passenger.
  
• In case of any inconvenience at the destination city, you should contact the service provider (hotel, airline, operator) directly.
• We recommend that you keep a copy or record of your communication including the date and the name of the personnel you interviewed.
• If we do not have a record of your claim at destination, we will not be able to assist you upon your return.
• Trotamundos Reps creates the tourism products and sells them to retail travel agencies, which are the ones that have the direct contact with the buyer.
• Trotamundos Reps is only responsible for the payments for the services requested on behalf of the passengers referred to in this document.